- +91 9580918300
- mukimakhtar022@gmail.com
- Faithful Ganj, Kanpur
-------FAQ's (Frequently Asked Questions)-------
General
Q: What types of jewelry does Gazal Jewellers offer?
A: Gazal Jewellers offers a wide range of artificial jewelry, including necklaces, earrings, bracelets, rings, and anklets. Our collections feature designs for various occasions such as bridal, everyday wear, and party wear.
Shopping & Orders
Q: How can I place an order?
A: Placing an order on our website is easy. Simply browse our collections, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 24 hours of placing them. Please contact our customer service team as soon as possible to make any changes or cancellations.
Q: Do you offer custom or personalized jewelry?
A: Yes, we offer customization options for select pieces. Please visit our Custom Orders page or contact our customer service team for more details.
Shipping
Q: What are your shipping options and costs?
A: We offer standard and expedited shipping options. Shipping costs vary based on your location and the chosen shipping method. Detailed information can be found on our Shipping Information page.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to many countries. Please check our Shipping Information page for the list of countries we ship to and the associated costs.
Q: How long will it take for my order to arrive?
A: Delivery times vary depending on your location and the chosen shipping method. Standard shipping usually takes 5-7 business days within the country, while international shipping may take 10-15 business days.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy on all purchases. Items must be returned in their original condition and packaging. Please visit our Returns & Exchanges page for more information.
Q: Are there any items that cannot be returned or exchanged?
A: Custom and personalized jewelry items cannot be returned or exchanged unless there is a defect. For hygiene reasons, earrings cannot be returned or exchanged.
Q: How do I return an item?
A: To return an item, please fill out the return form on our Returns & Exchanges page and follow the instructions. Once we receive your return, we will process your refund or exchange.
Payment
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and PayPal. All payments are securely processed to ensure your information is safe.
Q: Is it safe to use my credit card on your website?
A: Yes, we use secure payment gateways and SSL encryption to protect your personal and payment information.
Product Information
Q: What materials are used in your jewelry?
A: Our jewelry is made from high-quality materials such as gold-plated, silver-plated, and rhodium-plated metals, as well as a variety of semi-precious stones, beads, and crystals. Detailed material information is provided on each product page.
Q: How do I care for my jewelry?
A: To keep your jewelry looking its best, avoid contact with water, perfumes, and chemicals. Store your pieces in a cool, dry place and clean them with a soft cloth. For more tips, visit our Jewelry Care page.
Customer Service
Q: How can I contact customer service?
A: You can reach our customer service team via email at support@gazaljewellers.com or by calling our helpline at +123-456-7890. We are available Monday to Friday, 9 AM to 5 PM.
Q: Can I get help with styling or selecting jewelry?
A: Yes, our customer service team is happy to assist you with styling tips and product recommendations. Feel free to reach out to us for personalized advice.
Promotions & Discounts
Q: Do you offer any discounts or promotions?
A: Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on our latest offers and exclusive deals.
Q: Do you have a loyalty program?
A: Yes, we have a loyalty program that rewards you for your purchases. Visit our Loyalty Program page for more information on how to join and earn points.