CONTACT US

FAQ'S

Frequently Asked Questions redarding order, delivery and shipping.

Store Appointment

Visit store and check out our latest collections.

Video Purchase

Schedule Video call to check samples and build trust with us.

HEAD OFFICE

  • Address:

    183, Faithfulganj, Cantt, Kanpur, Uttar Pradesh 208004 ·

  • Phone Number:

    +91-9580918300/ +91-9919841683

  • Email:

    info@gazaljewellers.com

  • Website:

    www.gazaljewellers.com

my form

FAQ's

ORDER FAQ's

Shopping & Orders

Q: How can I place an order?
A: Placing an order on our website is easy. Simply browse our collections, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.

Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 24 hours of placing them. Please contact our customer service team as soon as possible to make any changes or cancellations.

Q: Do you offer custom or personalized jewelry?
A: Yes, we offer customization options for select pieces. Please visit our Custom Orders page or contact our customer service team for more details.

SHIPPING FAQ's

Shipping

Q: What are your shipping options and costs?
A: We offer standard and expedited shipping options. Shipping costs vary based on your location and the chosen shipping method. Detailed information can be found on our Shipping Information page.

Q: Do you offer international shipping?
A: Yes, we offer international shipping to many countries. Please check our Shipping Information page for the list of countries we ship to and the associated costs.

Q: How long will it take for my order to arrive?
A: Delivery times vary depending on your location and the chosen shipping method. Standard shipping usually takes 5-7 business days within the country, while international shipping may take 10-15 business days.

RETURN FAQ's

RETURN & EXCHANGE

Q: What is your return policy?
A: We offer a 30-day return policy on all purchases. Items must be returned in their original condition and packaging. Please visit our Returns & Exchanges page for more information.

Q: Are there any items that cannot be returned or exchanged?
A: Custom and personalized jewelry items cannot be returned or exchanged unless there is a defect. For hygiene reasons, earrings cannot be returned or exchanged.

Q: How do I return an item?
A: To return an item, please fill out the return form on our Returns & Exchanges page and follow the instructions. Once we receive your return, we will process your refund or exchange.

PAYMENT FAQ's

PAYMENT

Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and PayPal. All payments are securely processed to ensure your information is safe.

Q: Is it safe to use my credit card on your website?
A: Yes, we use secure payment gateways and SSL encryption to protect your personal and payment information.