- +91 9580918300
- mukimakhtar022@gmail.com
- Faithful Ganj, Kanpur
CONTACT US
HEAD OFFICE
-
Address:
183, Faithfulganj, Cantt, Kanpur, Uttar Pradesh 208004 ·
-
Phone Number:
+91-9580918300/ +91-9919841683
-
Email:
info@gazaljewellers.com
-
Website:
www.gazaljewellers.com
FAQ's
ORDER FAQ's
Shopping & Orders
Q: How can I place an order?
A: Placing an order on our website is easy. Simply browse our collections, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 24 hours of placing them. Please contact our customer service team as soon as possible to make any changes or cancellations.
Q: Do you offer custom or personalized jewelry?
A: Yes, we offer customization options for select pieces. Please visit our Custom Orders page or contact our customer service team for more details.
SHIPPING FAQ's
Shipping
Q: What are your shipping options and costs?
A: We offer standard and expedited shipping options. Shipping costs vary based on your location and the chosen shipping method. Detailed information can be found on our Shipping Information page.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to many countries. Please check our Shipping Information page for the list of countries we ship to and the associated costs.
Q: How long will it take for my order to arrive?
A: Delivery times vary depending on your location and the chosen shipping method. Standard shipping usually takes 5-7 business days within the country, while international shipping may take 10-15 business days.
RETURN FAQ's
RETURN & EXCHANGE
Q: What is your return policy?
A: We offer a 30-day return policy on all purchases. Items must be returned in their original condition and packaging. Please visit our Returns & Exchanges page for more information.
Q: Are there any items that cannot be returned or exchanged?
A: Custom and personalized jewelry items cannot be returned or exchanged unless there is a defect. For hygiene reasons, earrings cannot be returned or exchanged.
Q: How do I return an item?
A: To return an item, please fill out the return form on our Returns & Exchanges page and follow the instructions. Once we receive your return, we will process your refund or exchange.
PAYMENT FAQ's
PAYMENT
Q: What payment methods do you accept?
A: We accept major credit cards, debit cards, and PayPal. All payments are securely processed to ensure your information is safe.
Q: Is it safe to use my credit card on your website?
A: Yes, we use secure payment gateways and SSL encryption to protect your personal and payment information.